COmpanion
Delete your COmpanion account
How to delete your COmpanion account and the data in it, and what happens when you do.
Delete your account in the app
- Open COmpanion and go to Settings.
- Tap Opt out or delete account.
- Turn on Also delete my account and data.
- Confirm.
COmpanion stops collecting new data right away. Your account and its data are deleted within 72 business hours.
If you can't open the app
Contact the practice and ask for your COmpanion account to be deleted. Call 866-232-7328, email info@createoutcomes.com, or see Contact Us. You can also tell your therapist.
Please don't include details about your health or your care in your message. We only need to know that you'd like your COmpanion account deleted.
What's deleted
Your COmpanion account and the app data in it: your chats, check-ins, reminders and settings.
What's kept
- A minimal record that an opt-out or deletion request happened, with no messages or other content. This is kept as required for the research record.
- Records the practice must keep for your care are handled separately, under our Notice of HIPAA Privacy Practices and Privacy Policy.